Frequently Asked Questions
Everything you need to know about booking, payment, and pickup.
How do I book online?
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Choose a piece, select your size and event date (for rentals), then complete your details and payment method. Your reservation is held for 20 minutes while our team reviews your payment proof.
When is my order confirmed?
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As soon as our team reviews the payment receipt you uploaded — usually within a few hours during business hours.
Not sure about my size?
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Check our Size Guide, or book a free measurement session at one of our boutiques.
Can I cancel my reservation?
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Contact our team by WhatsApp or phone as soon as possible to discuss cancellation or changes.
What payment methods are accepted?
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Available payment methods are shown at checkout, each with clear instructions.